{"id":1759,"date":"2025-08-18T21:29:55","date_gmt":"2025-08-18T18:29:55","guid":{"rendered":"https:\/\/yallateck.com\/yallateck\/?post_type=courses&p=1759"},"modified":"2025-08-18T18:29:56","modified_gmt":"2025-08-18T18:29:56","slug":"%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-customer-service-excellence","status":"publish","type":"courses","link":"https:\/\/yallateck.com\/yallateck\/courses\/%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-customer-service-excellence\/","title":{"rendered":"\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u2013 Customer Service Excellence"},"content":{"rendered":"

\u0628\u0627\u0642\u0629 \u0639\u0645\u0644\u064a\u0629 100% \u0645\u0635\u0645\u0645\u0629 \u0644\u062a\u0623\u0647\u064a\u0644 \u0641\u0631\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649\u060c \u0645\u0646 \u0623\u0648\u0644 \u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a\u0647\u060c \u0644\u062d\u062f \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0648\u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u0645\u062f. \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u064a\u062a\u0645 \u0628\u0623\u0633\u0644\u0648\u0628 Workshops<\/strong> \u062a\u0641\u0627\u0639\u0644\u064a\u0629\u060c \u0645\u0639 \u062a\u0645\u0627\u0631\u064a\u0646 \u0648\u0627\u0642\u0639\u064a\u0629\u060c \u0648\u0633\u064a\u0646\u0627\u0631\u064a\u0648\u0647\u0627\u062a \u0645\u0646 \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u0645\u0635\u0631\u064a \u0648\u0627\u0644\u062e\u0644\u064a\u062c\u064a.<\/p>\n

\u0633\u064a\u062a\u0639\u0644\u0645 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646:<\/p>\n

    \n
  1. \n

    \u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062d\u062a\u0631\u0627\u0641\u064a<\/strong> (\u0627\u062a\u0635\u0627\u0644 \u0647\u0627\u062a\u0641\u064a \u2013 \u0625\u064a\u0645\u064a\u0644 \u2013 \u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0645\u0628\u0627\u0634\u0631\u0629)<\/p>\n

      \n
    • \n

      \u0645\u062b\u0627\u0644: \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0639\u0645\u064a\u0644 \u063a\u0627\u0636\u0628 \u0628\u0637\u0631\u064a\u0642\u0629 \u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 \u0648\u062d\u0644 \u0645\u0634\u0643\u0644\u062a\u0647 \u0628\u0633\u0631\u0639\u0629.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

    • \n

      \u0641\u0647\u0645 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 (Customer Journey)<\/strong><\/p>\n

        \n
      • \n

        \u0645\u062b\u0627\u0644: \u0631\u0633\u0645 \u062e\u0631\u064a\u0637\u0629 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062a\u062d\u0633\u064a\u0646 \u0643\u0644 \u0645\u0631\u062d\u0644\u0629.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

      • \n

        \u0625\u062f\u0627\u0631\u0629 \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0648\u064a\u0644\u0647\u0627 \u0644\u0641\u0631\u0635<\/strong><\/p>\n

          \n
        • \n

          \u0645\u062b\u0627\u0644: \u062d\u0627\u0644\u0629 \u062f\u0631\u0627\u0633\u064a\u0629 \u0639\u0646 \u0639\u0645\u064a\u0644 \u063a\u064a\u0631 \u0631\u0627\u0636\u064d \u062a\u062d\u0648\u0651\u0644 \u0644\u0639\u0645\u064a\u0644 \u062f\u0627\u0626\u0645.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

        • \n

          \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 (Omni-Channel)<\/strong><\/p>\n

            \n
          • \n

            \u0645\u062b\u0627\u0644: \u0627\u0644\u0631\u0628\u0637 \u0628\u064a\u0646 \u0627\u0644\u0648\u0627\u062a\u0633\u0627\u0628\u060c \u0627\u0644\u0625\u064a\u0645\u064a\u0644\u060c \u0648\u0627\u0644\u0633\u0648\u0634\u064a\u0627\u0644 \u0645\u064a\u062f\u064a\u0627 \u0641\u064a \u0646\u0638\u0627\u0645 \u0648\u0627\u062d\u062f.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

          • \n

            \u062a\u062d\u0644\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0623\u062f\u0627\u0621<\/strong><\/p>\n

              \n
            • \n

              \u0645\u062b\u0627\u0644: \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0640 CRM \u0644\u062a\u062d\u062f\u064a\u062f \u0623\u0643\u062b\u0631 \u0627\u0644\u0645\u0634\u0627\u0643\u0644 \u062a\u0643\u0631\u0627\u0631\u064b\u0627 \u0648\u062d\u0644\u0647\u0627.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

            • \n

              \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u0646\u0638\u0645\u0629 CRM \u0648\u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0641\u0631\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/p>\n

                \n
              • \n

                \u0645\u062b\u0627\u0644 \u0639\u0645\u0644\u064a \u0639\u0644\u0649 Zoho Desk \u0623\u0648 Freshdesk \u0623\u0648 Odoo.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

                \u23f3 \u0639\u062f\u062f \u0627\u0644\u0633\u0627\u0639\u0627\u062a:<\/strong><\/h3>\n
                  \n
                • \n

                  \u0625\u062c\u0645\u0627\u0644\u064a:<\/strong> 15 \u0633\u0627\u0639\u0629 \u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0639\u0645\u0644\u064a\u0629 (\u0645\u0642\u0633\u0645\u0629 \u0639\u0644\u0649 5 \u062c\u0644\u0633\u0627\u062a \u00d7 3 \u0633\u0627\u0639\u0627\u062a).<\/p>\n<\/li>\n

                • \n

                  \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0623\u0648\u0646 \u0644\u0627\u064a\u0646\u060c \u0648\u064a\u0645\u0643\u0646 \u062a\u0646\u0641\u064a\u0630\u0647\u0627 \u062f\u0627\u062e\u0644 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u0646\u0638\u0627\u0645 Workshop.<\/p>\n<\/li>\n<\/ul>\n

                  \u00a0<\/p>\n

                  \ud83d\udee0 \u0627\u0644\u0628\u0631\u0627\u0645\u062c \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629:<\/strong><\/h3>\n
                    \n
                  • \n

                    CRM:<\/strong> Zoho CRM \u2013 Odoo \u2013 HubSpot CRM<\/p>\n<\/li>\n

                  • \n

                    \u0625\u062f\u0627\u0631\u0629 \u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong> Freshdesk \u2013 Zendesk<\/p>\n<\/li>\n

                  • \n

                    \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644:<\/strong> Google Workspace \u2013 Microsoft Teams \u2013 Zoom<\/p>\n<\/li>\n

                  • \n

                    \u0625\u062f\u0627\u0631\u0629 \u0641\u0631\u0642 \u0627\u0644\u0639\u0645\u0644:<\/strong> Trello \u2013 Asana \u2013 Slack<\/p>\n<\/li>\n<\/ul>\n

                    \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

                    \u0628\u0627\u0642\u0629 \u0639\u0645\u0644\u064a\u0629 100% \u0645\u0635\u0645\u0645\u0629 \u0644\u062a\u0623\u0647\u064a\u0644 \u0641\u0631\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649\u060c \u0645\u0646 \u0623\u0648\u0644 \u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a\u0647\u060c \u0644\u062d\u062f \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0648\u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u0645\u062f. \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u064a\u062a\u0645 \u0628\u0623\u0633\u0644\u0648\u0628 Workshops \u062a\u0641\u0627\u0639\u0644\u064a\u0629\u060c \u0645\u0639 \u062a\u0645\u0627\u0631\u064a\u0646 \u0648\u0627\u0642\u0639\u064a\u0629\u060c \u0648\u0633\u064a\u0646\u0627\u0631\u064a\u0648\u0647\u0627\u062a \u0645\u0646 \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u0645\u0635\u0631\u064a \u0648\u0627\u0644\u062e\u0644\u064a\u062c\u064a. \u0633\u064a\u062a\u0639\u0644\u0645 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646: \u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062d\u062a\u0631\u0627\u0641\u064a (\u0627\u062a\u0635\u0627\u0644 \u0647\u0627\u062a\u0641\u064a \u2013 \u0625\u064a\u0645\u064a\u0644 \u2013 \u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0645\u0628\u0627\u0634\u0631\u0629) \u0645\u062b\u0627\u0644: \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0639\u0645\u064a\u0644 \u063a\u0627\u0636\u0628 […]<\/p>\n","protected":false},"author":1,"featured_media":1780,"template":"","course-category":[36,35,34],"course-tag":[],"class_list":["post-1759","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-crm","course-category-erp","course-category-odoo"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/yallateck.com\/yallateck\/wp-json\/wp\/v2\/courses\/1759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yallateck.com\/yallateck\/wp-json\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/yallateck.com\/yallateck\/wp-json\/wp\/v2\/types\/courses"}],"author":[{"embeddable":true,"href":"https:\/\/yallateck.com\/yallateck\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/yallateck.com\/yallateck\/wp-json\/wp\/v2\/media\/1780"}],"wp:attachment":[{"href":"https:\/\/yallateck.com\/yallateck\/wp-json\/wp\/v2\/media?parent=1759"}],"wp:term":[{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/yallateck.com\/yallateck\/wp-json\/wp\/v2\/course-category?post=1759"},{"taxonomy":"course-tag","embeddable":true,"href":"https:\/\/yallateck.com\/yallateck\/wp-json\/wp\/v2\/course-tag?post=1759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}